Beware of counterfeit websites! Please make sure you are visiting the official Bestvibe website!

Be vigilant

Dear Bestvibe users:

We have recently discovered that criminals have set up a fake website disguised as Bestvibe: [https://romanlust.com/].

This website not only steals our page design and brand elements, but also attempts to obtain user information or defraud payments through fraudulent means, seriously endangering user safety.

In order to protect your rights and interests, we are issuing this anti-fraud guide. Please read it carefully.

Recognize our official website

Bestvibe's official website address is: [https://www.bestvibe.com].

Please be sure to browse, place orders, or contact customer service through this website.

If you encounter any pages with different URLs, please exit immediately and do not fill in or pay any information!

Comparison between fake websites and official websites

We can distinguish between fake websites and the official Bestvibe website based on the following information.

URL and domain name suffix

Counterfeit website:Fake domain names, icons, and descriptions,Use unrelated names, non-standard domain names.

Bestvibe official website:Correct domain name suffix .com (no additional prefix)

Website page style

Counterfeit website：The counterfeit website has a simple homepage with few categories, few clickable product categories, and no navigation bar.

Bestvibe official website：Our website has a rich home page with navigation buttons that carry icons. Clicking on them takes you to a rich navigation bar with a wide variety of toys.

Customer service and after-sales service

Counterfeit websites: unverifiable email addresses or forms, lack of clear information, prone to disappearing;And when you click on the return policy, the same situation occurs with Romanlust and Bestvibe.

Bestvibe official website: official email address, in-site customer service system, clear after-sales policy, unified platform for handling issues.

Official customer support email: service@bestvibe.com.  

Beware of counterfeit emails and fake customer service scams

These types of counterfeit websites often use the following methods to commit fraud:

• Faking a “Bestvibe order failed” email and asking you to make another payment;
• Pretending to be customer service and sending you a link to resubmit your credit card information;
• Inducing you to add contact information for a “refund” operation;

What to do if you encounter a counterfeit website?

If you accidentally visit or have already encountered a scam, please immediately:

• Stop the payment process and take a screenshot to preserve evidence
• Contact your bank to freeze the card to prevent unauthorized use
• Report the website to us to assist in handling the matter

Contact our email: service@bestvibe.com

Report counterfeit websites to Google:https://safebrowsing.google.com/safebrowsing/report_phish/

Finally

Our official contact information is as follows:

• Official website: www.bestvibe.com
• Customer service email: service@bestvibe.com

Thank you for your continued trust and support of Bestvibe.

Please share this article with more users, especially first-time buyers, parents, and partners, to help them avoid online scams and create a safe and secure shopping experience together!

This content is published by the Bestvibe Official Security Team