Return and Refund Declaration

Due to the intimacy of the products we sell, we are unable to return or replace the merchandise. However, if the Bestvibe member can meet the refund condition within 90 days after receiving the package, we can refund or resend the product in full.

Does BestVibe Check The Products Before Shipping Them To Me?

Yes, for sure.

We have a professional Quality Control team. They will check carefully for each item we received from suppliers and manufacturers to avoid sending defective goods to our customers.

If an item is found defective in our QC test, it will be returned to the supplier / factory. So please don't worry about receiving a defective item because we are committed to being a trustworthy and reliable seller on international on-line shopping market.

What Should I Do If My Items Arrived Damaged?

Rarely, rough handling by the courier can lead to physical damage to your goods, e.g. broken screen.

If this has happened, please follow these steps:

If possible, raise a complaint directly with the delivery representative of the courier company before you sign for the goods. They will advise you on the complaint procedure.

If you already signed for the packet, take photos showing the damage and contact the local office of the courier/delivery company to complain. They will have a complaining procedure which will enable you to get compensation.

Next, contact Bestvibe ([email protected])  immediately with your order number and a full description / pictures of the broken item issue. We will contact the courier company from our end.

Once the courier company confirms that the case is valid, they will compensate Bestvibe, and we will pass on this compensation to you. The compensation varies from case to case and is different for each delivery company. In some cases you will need to pay to post the broken item back to Bestvibe in order for us to send out a new piece.

Situations When We Refund

1、Product issues

We are focusing on providing high-quality items for you. However, if you received the goods does not match what you order or the products have some quality issues. Please contact us by email, upload a product image/video and describe the problem, we will respond within 24 hours.

2、Item out of stock

If you purchase goods and we are unable to ship them out due to a stock shortage, we will contact you by E-mail. We will offer you the choice to either refund or wait for stock.

Return Process

1. Please include the following information in the return package:

① Order number and product SKU of the item you want to refund.

② Reasons for refund.

③ Upload product images/videos and describe the problem.

Please contact us by email to display issues with the project and quality related issues.

We will respond with in 24 hours of receiving your email.

2. Return Announcement

① Our refund policy applies to any unopened product.

② Please contact us within 30 days of receiving the order. 

3. PayPal Issues

If your PayPal's account name and address do not match your order's name and shipping address, we will email you for verification. If you do not reply to us within THREE business days, we will automatically refund the order.

Refunds

After the refund request is approved, we will process your refund within 24 hours. It is expected to refund 1-2 business days to your original payment account.

Policy Exclusions

Our 90-day refund policy does not cover goods if the following conditions are met:

A.The product serial number and product was not distributed by Bestvibe ;

B. Goods have been worn and damaged, stretched or contaminated.

C. Goods were damaged or worn out by improper use.

D. Unauthorized repair, misuse, negligence, abuse, accident, alteration or improper installation.

E. Apply 30 days after you receive the goods.