1, How much is the shipping?
Free shipping on purchases over US$69. If less than $69, $5 shipping fee will be charged
2, What is the tracking number?
Once your order is shipped, you will receive an email from us. In this email, there is the tracking information for your packages as well as the website in which you can trace your order at. Tracking information is also available in your Order Details page.
in your Order Details page： https://www.bestvibe.com/login?back=my-account
3, How to cancel my order?
In most instances, your order is processed and shipped the same day so you get it quickly. Therefore, there is no way to cancel an order once it has been submitted.If you are sure to cancel the order, please contact customer service ASAP. Our E-mail：[email protected].
4, How do you ship? Where did the package come from?
We ship by USPS or Fedex for the final delivery. Once the order is processed an invoice will be sent to you. It can take 2 to 3 days from the date the package is picked up to update their tracking link.
The package will be sent from our local warehouse.
5, How to make a change of address?
Please contact us as soon as you realize you need to change the delivery address as once it is shipped we cannot change the address.
Once the order is processed and shipped we can not make any changes to the address. In most cases, if the order can not be delivered due to an address error, the parcel will be returned to us by the carrier. All returned orders will be refunded.
6, What if the item is defective when received?
Please share more details about the problem you are experiencing with your item. Make sure you include relevant pictures and/or a video of your problem. Our After-sales team will look into the problem you are facing and get back to you with a solution ASAP.
7, What if an item is defective within 60 days after receiving the product?
Please contact our after-sales team.Provide photos or videos of product problems. We will help you deal with them as soon as possible.
8, Can I pay by credit card?
Payment can be made by credit card or PayPal.
9, What if I want to return the products?
Given the nature of our products, we do not take returns. We do this for the safety and care of our customers, so please select your items carefully. If you would like to return an unwanted item, and the product has never been used, you can choose another product with a similar price to replace. According to our 14 day unwanted item return policy, if you send the item back to us within 14 days (after receiving the item) we will send you the new product you choose at once.
Note: The buyer is responsible for any return shipping fees; and shipping fees will not be included in the refund or exchange.
10, How to use the coupon?
To checkout page:
11, When will my order arrive?
The estimated delivery time may also vary according to your location and the origin of your order. If you require any further information or assistance, please do not hesitate to contact us.
12, How can I contact you?
You can reach us toll free by email [email protected]. Also feel free to contact us through our website online talking(Except Holiday).
13, Can I place my order over the phone?
All orders must be placed online. We can not place an order over the phone.
14, How do I reset my password?
You can reset your password by clicking on Login/Register at the top of the home page. Type in the email used to register your account and then click on reset password. The new password will be emailed to you.
15, Do you provide Discreet packaging?
Bestvibe provides discreet packaging, we’ll never exposure your personal information. And there is no other information on outer packaging